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Returns and exchanges

RETURNS POLICY

You can return any item purchased on epuzer.com within 14 days of the delivery date. To be eligible for return, all items must be in their original condition, with all original tags and packaging intact. The Product Authenticity Tag must be attached with the plastic security seal intact. Merchandise that has been worn, used, altered or damaged will not be accepted. If you would like to return a product, you should send it to: EPUZER Bożego Ciała 9/5 street 31-059 Kraków Poland, attaching the completed form printout: “Return of the purchased product” (PDF download)

The Epuzer  Store Online guarantees a refund of the amount equal to the price of the goods. The money will be refunded within 7 days of receipt of the goods via bank transfer to the account indicated by the customer in the form. You will receive an email confirmation when your return has been completed.

EXCHANGES

Should you be interested in a different size, colour or style, please contact us on office@epuzer.com to check the product availability. If this item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.